Since when is “Best Efforts” a service metric?
PointMan ExchangeSM has the only money-back guaranteed service level in the business.
For you numbers freaks, our defect rate is 1/15th of your guy’s.
PointMan ExchangeSM has a 98.3% first attempt resolution rate vs. the traditional industry average of 70%.
What we want to know is: what were they doing for the other 1.75 visits?
PointMan ExchangeSM averages 1 site visit to close a ticket vs. the 2.75 visit industry average
We put the “Fix” in “Break/Fix.” Guess what your end user’s contribution is?
We fully refurbish, not just repair. They stay working that way.
Is the boss OK with that fuzzy SLA reporting you’re getting?
Get auditable proof of performance with PointMan ExchangeSM
No CapEx for new stuff?
PointMan ExchangeSM makes your hardware “like new” for extended asset life and deferred CapEx.
Sorry, we don’t do that.
You’ll like what focus brings to POS hardware repair