Identities Unmasked: The Management Team
Carl Albrecht
CEO
When Carl left FedEx for the computer hardware service business, he saw a gaping hole between what customers wanted and what the industry delivered. He set out to create a company that applied FedEx principles and results to the sleepy hardware service industry. He has implemented successful POS support programs for Hilton, Intercontinental, Choice Hotels, LaQuinta, AutoZone, Advance Auto Parts, Car Quest, Penske Corporation, Enterprise, Alamo, National, Hertz, and FedEx. This focus on service results is what earned PointManagement “Best IT Partner at Hertz Corporation”. It also got the company recognized in a new book on service excellence: “BAM! Bust-A-Myth: Delivering Customer Service in a Self-Service World” (-Moltz). Carl is a savant for point-of-transaction hardware service, but don’t ask him where he last put his keys.
Carl’s favorite things (after his wife and 2 kids) are: The University of Wisconsin Fighting Badgers, single malt scotch, Led Zeppelin, sailing, and platform tennis. He’ll discuss any of these topics with you at great length, so beware. Carl’s hero is Bethany Hamilton. Look her up. Carl takes his customers seriously, but his approach is an easygoing, consultative one. He actually likes this business. He pictures himself as Point-Man, rescuing IT organizations that are buried in blue-suited zombie service bureaucracy.
Bob “Eddy” Edwards
VP Operations
Eddy met Carl when they both joined the same fraternity (Fiji). He was graduated at the same time as Carl. The two pursued different paths: Carl in sales and marketing, Eddy in IT operations.
After 25 years as an onsite service technician, Windows network and software trainer, and IT manager, visiting 46 of the 48 states in the continental US (sorry Idaho and Montana) he brings empathy for the field tech job that really brings a real difference to the dispatching PointMan’s sidekicks. He also manages the bench tech organization her, using his utility belt to establish superhuman metrics and see to it they are met. He is behind the success and satisfaction of our happy customers. His favorite things include: The Badgers, beer, a round of bad golf, and the occasional Cub game.